Simplify Your Utility Billing With OPUS²¹

[embedyt] https://www.youtube.com/watch?v=czp2XZ1gMUA[/embedyt]

Watch our video to learn how!

Simplify Your Utility Billing With OPUS²¹

[embedyt] https://www.youtube.com/watch?v=czp2XZ1gMUA[/embedyt]

Watch our video to learn how!

For over 20 years OPUS21 has worked with small, medium, and large utilities to simplify their billing processes. More than just software, we bring simplicity to your utility billing department giving you THE POWER TO DO MORE™. Our single point solution encompasses a range of solutions including bill print & mail, e-billing, online customer portal, payment processing, and customer service all utilizing our cloud-based CIS.

Whether you’re a small municipality or a large private utility we can can provide superior service! We currently serve over 180 utility sites throughout the United States. When you partner with us, you gain not only our technology, but our proven processes. We believe that if we can provide a better utility billing experience for your customers at a lower cost to your bottom line, then you’ll be a partner for life.

Our Most Popular Services

Utility Billing CIS

We host and manage your customer information system including charge calculation and exception processing. Your data is secure and easily accessible 24/7 with just an internet connection.

Bill Print & E-Billing

Metered, tiered, and flat rate bill presentment can be customized for all your utility services. Your customers can choose how they want to receive their utility statements.

Customer Portal

Provide customers with online access to their own accounts. Customers can view their bills, review consumption, and pay online on our secure portal. Account data is updated in real time.

Customer Support

Skilled call center representatives can answer questions, take payments, process written customer requests, and generate service orders based on your business practices.

Payment Processing

We can integrate with your payment processor or you can utilize our strategic partner to implement up to 8 payment options for your customers including online, via text, and local kiosks.

OPUS²¹ has been able to contribute to our clients’ successes by partnering with them in utility billing, allowing their staff to do what they do best! My hope is that we can do the same with you. Let’s talk!

Lauren Rohling, VP of Business Development

Features & Benefits

Cloud Based

No hardware or software to purchase, simply login to our portal online.

Seamless Transition

Our DARTS system takes your data and loads it into OPUS21 Utility Billing. We work with you to ensure that your data is clean.

Utility Billing Experts

Our call center is comprised of a U.S. based customer service team. Our reps are trained to expertly respond to your customers' questions.

Real Time Data

Customer accounts are updated in real time, run reports anytime.

Customized Billing

Combine metered and flat rate services, graph consumption history, share news and notices, simplex or duplex printing, e-billing and more.

Easy Customer Portal

Customers can easily access their account from their computer, tablet, or cell phone and may have up to 8 different payment options.

Partnership Approach

No high pressure sales tactics, we build long lasting partnerships.

Transparent Pricing

Pay only for the services you need. No hidden fees or costly renewals, our initial agreement includes upgrades and support.

Continued Support

New hire training and continuing education webinars are available upon request. Our team is always here to ensure your success!

OPUS²¹ has been able to contribute to our clients’ successes by partnering with them in utility billing, allowing their staff to do what they do best! My hope is that we can do the same with you. Let’s talk!

Lauren Rohling, VP of Business Development

Our Utility Billing Consultative Process

Schedule a Demo

Schedule a free demo of our CIS to learn how we can help simplify your utility billing

Choose Your Services

We work directly with utilities to create a customized service package that fits their needs

Convert Your Data

We use a proprietary program called DARTS that cleanly takes your data and loads it into our CIS

Launch

Utilize our CIS to simplify your utility billing and give your staff THE POWER TO DO MORE!

Chat with the Utility Billing Experts

Utility billing can be a time consuming, repetitive task. Your staff could be spending hours each week on bill calculation, printing, mailing, customer service calls, payment processing, and service orders. Let us help!

It starts with 3 essential components:

People

Experienced, dedicated people who are experts in utility billing outsourcing. Ultimately we focus on utility billing while you focus on what’s most important to your city, municipality, or community.

Processes

Proven, thorough, dynamic processes that maximize resources with state of art utility billing software and systems to get the job done. We don’t replace humans we give them the power to do more.

Technology

Advanced, innovative, superior technology that’s constantly evolving to match tomorrow’s needs. Our all-in-one utility billing management solution is ready to work hard for you so you don’t have to.

Simplify Your Utility Billing With OPUS²¹

Watch our video to learn how!

Tell Us How We Can Help!