For over 20 years OPUS21 has worked with small, medium, and large utilities to simplify their billing processes. More than just software, we bring simplicity to your utility billing department giving you THE POWER TO DO MORE™. Our single point solution encompasses a range of solutions including bill print & mail, e-billing, online customer portal, payment processing, and customer service all utilizing our cloud-based CIS.
Whether you’re a small municipality or a large private utility we can can provide superior service! We currently serve over 180 utility sites throughout the United States. When you partner with us, you gain not only our technology, but our proven processes. We believe that if we can provide a better utility billing experience for your customers at a lower cost to your bottom line, then you’ll be a partner for life.
We host and manage your customer information system including charge calculation and exception processing. Your data is secure and easily accessible 24/7 with just an internet connection.
Metered, tiered, and flat rate bill presentment can be customized for all your utility services. Your customers can choose how they want to receive their utility statements.
Provide customers with online access to their own accounts. Customers can view their bills, review consumption, and pay online on our secure portal. Account data is updated in real time.
Skilled call center representatives can answer questions, take payments, process written customer requests, and generate service orders based on your business practices.
We can integrate with your payment processor or you can utilize our strategic partner to implement up to 8 payment options for your customers including online, via text, and local kiosks.
Schedule a free demo of our CIS to learn how we can help simplify your utility billing
We work directly with utilities to create a customized service package that fits their needs
We use a proprietary program called DARTS that cleanly takes your data and loads it into our CIS
Utilize our CIS to simplify your utility billing and give your staff THE POWER TO DO MORE!
Experienced, dedicated people who are experts in utility billing outsourcing. Ultimately we focus on utility billing while you focus on what’s most important to your city, municipality, or community.
Proven, thorough, dynamic processes that maximize resources with state of art utility billing software and systems to get the job done. We don’t replace humans we give them the power to do more.
Advanced, innovative, superior technology that’s constantly evolving to match tomorrow’s needs. Our all-in-one utility billing management solution is ready to work hard for you so you don’t have to.